JUNE 2001SW614A SW616A SW617A SW619AFREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746. Mailing address: Black Box
9CHAPTER 1: Specifications1. SpecificationsCompliance: CE (EN55022 Class B); FCC Part 15 Subpart J Class A,IC Class/classe AStandards: VGA, SVGA, XGA,
10MULTI-HEAD SERVSWITCH™Connectors: All rear-mounted:(1) Multipurpose DB15 female (see Section A.3 of theAppendix);(1) Barrel jack for optional power-
11CHAPTER 1: SpecificationsPower — Either:• 5 VDC at up to 500 mA from the keyboard interfacesof the attached computers, or• From the optional power s
12MULTI-HEAD SERVSWITCH™2. IntroductionThe Multi-Head ServSwitch™ is a high-performance keyboard-, mouse-, andmonitor-sharing device that supports a w
13CHAPTER 2: Introduction• Two Switches can be synchronized to handle computers with up to eight videooutputs.• Automatically restores keyboard and mo
14MULTI-HEAD SERVSWITCH™2.3 The Multi-Head ServSwitch IllustratedFigure 2-1. The Multi-Head ServSwitch’s front panel.Figure 2-2. The Multi-Head ServSw
15CHAPTER 2: Introduction2.4 Safety ConcernsAs you prepare to install the Multi-Head ServSwitch, please keep these things inmind:• The Switch is for u
16MULTI-HEAD SERVSWITCH™3. Installation3.1 What You Will NeedYou’ll need these things to be in place before you can install your Multi-HeadServSwitch:
17CHAPTER 3: Installation• A suitable mouse driver for your PCs. Supported types are:– PS/2 or RS-232 two-button mouse driver by any manufacturer.– Mi
18MULTI-HEAD SERVSWITCH™3.3.1 BASICSYSTEMS WITH ASINGLESWITCHMake sure that the Multi-Head ServSwitch is unplugged and powered down. Ifpossible, turn
1THE SERVSWITCH™ FAMILYWelcome to the ServSwitchTMFamily!Thank you for purchasing a BLACK BOX®ServSwitch™Brand KVM switch! Weappreciate your business,
19CHAPTER 3: Installation3.3.2 SYNCHRONIZEDSWITCHSYSTEMS FORCPUS WITH UP TOEIGHTVIDEOOUTPUTSSome CPUs and video cards can support a very large number
20MULTI-HEAD SERVSWITCH™Connect each computer CPU to the synchronized Switch system. First runcabling from the CPU’s keyboard port, mouse port, and fi
21CHAPTER 3: Installation3.3.3 CABLES ANDADAPTERSAttaching a CPU’s 6-pin mini-DIN keyboard and mouse ports and its two or moreHD15 video ports to the
22MULTI-HEAD SERVSWITCH™Figure 3-3. The Premium KVM cables.To connect computers with serial mouse ports and/or PC/AT style keyboardports, you’ll need
23CHAPTER 3: Installation3.4 Powering the SwitchOnce you’ve installed your Multi-Head ServSwitch system and attached yourequipment to it, you need to
24MULTI-HEAD SERVSWITCH™4. ConfigurationTo configure your Multi-Head ServSwitch system, you’ll need to configure first theattached PCs, as directed in
25CHAPTER 4: Configuration4.2 Configuring the Multi-Head ServSwitchThe Multi-Head ServSwitch comes from the factory preset to default configurationset
26MULTI-HEAD SERVSWITCH™4.2.2 SETTING THESCREEN-SAVERTIMEOUTThe Multi-Head ServSwitch has a programmable screen-saver function which willblank the dis
27CHAPTER 4: Configuration4.2.3 AUTOSCANNING: SETTING THESCANMODE ANDPAUSETIMEThe Multi-Head ServSwitch begins autoscanning its CPU channels (that is,
28MULTI-HEAD SERVSWITCH™4.2.4 ENFORCINGMOUSESPEEDIn its factory-default state, the Multi-Head ServSwitch allows each CPU to handlemouse communication
2MULTI-HEAD SERVSWITCH™TRADEMARKS USED IN THIS MANUALBLACK BOX and the logo are registered trademarks, and ServSwitch andMulti-Head ServSwitch are tr
29CHAPTER 4: Configuration4.2.5 SETTINGMOUSE-MODEREPORTING ANDENABLING/DISABLINGMOUSESWITCHINGIn the Multi-Head ServSwitch’s factory-default state, yo
30MULTI-HEAD SERVSWITCH™4.2.6 CHOOSINGACTIVEPORTS ORALLPORTS FORKEYBOARD-TAB ANDMOUSESWITCHINGIn the Multi-Head ServSwitch’s factory-default state, wh
31CHAPTER 4: Configuration4.2.7 SETTING THEHOTKEYSEQUENCEYou can access many of the Multi-Head ServSwitch’s main functions (such as CPU-channel select
32MULTI-HEAD SERVSWITCH™4.2.8 VIEWING THEFIRMWAREREVISION, RESTORINGMOUSEFUNCTION, ORRESETTING TOFACTORYDEFAULTSFor technical-support purposes, it mig
33CHAPTER 4: Configuration4.2.9 SETTING THEPASSWORDThere are many situations where access to corporate file servers or sensitiveinformation needs to b
34MULTI-HEAD SERVSWITCH™5. OperationThis chapter explains how to operate the Multi-Head ServSwitch. Please read thischapter carefully before starting
35CHAPTER 5: Operation5.2 The Front-Panel Pushbutton and the Remote-Control ModuleYou can use the Multi-Head ServSwitch’s front-panel pushbutton to se
36MULTI-HEAD SERVSWITCH™5.3 The Status DisplayThe Multi-Head ServSwitch’s front-panel 7-segment status display usually shows thenumber of the currentl
37CHAPTER 5: Operation5.4 Things to Keep in Mind About the Keyboards and MiceCPU bootup sequence: When your computer CPUs are powered on, theycommunic
38MULTI-HEAD SERVSWITCH™5.5 Keyboard Control: Hotkey CommandsYou can control many functions on the Multi-Head ServSwitch—such as CPU-channel selection
3FCC/IC STATEMENTSFEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADARADIO-FREQUENCY INTERFERENCE STATEMENTSThis equipment generates, uses, and can
39CHAPTER 5: Operation• Use {Hotkeys} + [L] to lock the Switch (disable its shared keyboard and mouseand select nonexistent “channel zero” in order to
40MULTI-HEAD SERVSWITCH™5.6 Mouse ControlYet another convenient way to select CPU channels on the Multi-Head ServSwitchis through a three-button mouse
41CHAPTER 5: Operation5.7 Re-Enabling a Disconnected PS/2 MouseIf you accidentally disconnect the shared PS/2 mouse from the Multi-HeadServSwitch whil
42MULTI-HEAD SERVSWITCH™Standard PS/2 mouse data uses a different data format than IntelliMouse data,so two reset functions are provided on the Multi-
43CHAPTER 5: Operation5.9 RS-232 ControlThere is yet one more way to select channels on the Multi-Head ServSwitch:through its RS-232 serial port. (Thi
44MULTI-HEAD SERVSWITCH™5.11 Upgrading the Switch’s FirmwareBecause the Multi-Head ServSwitch stores most of its firmware (its “operatingsystem,” if y
45CHAPTER 5: OperationThe Multi-Head ServSwitch’s front-panel 7-segment display should now show alowercase “u” to indicate that the Switch is ready to
46MULTI-HEAD SERVSWITCH™6. Troubleshooting6.1 Things to TryThis section suggests possible answers for a number of problems that peoplesometimes encoun
47CHAPTER 6: TroubleshootingProblem:Your keyboard does not function or functions only intermittently. The Num LockLED does not always light when the N
48MULTI-HEAD SERVSWITCH™Problem:Compaq MX11800 model integrated keyboard and mouse only: The mouse consistentlyfails to boot when the Switch is connec
4MULTI-HEAD SERVSWITCH™EUROPEAN UNION DECLARATION OF CONFORMITYThis equipment has been tested and found to comply with the limits for a class Bcomputi
49APPENDIX: Cable GuidelinesAppendix: Cable GuidelinesIMPORTANT NOTEThe maximum supported cable lengths vary widely between devices andcables. It migh
50MULTI-HEAD SERVSWITCH™Keyboard- and PS/2 mouse-extension cabling:6-pin mini-DIN male to 6-pin mini-DIN male with all lines connected straight throug
51APPENDIX: Cable GuidelinesFigure A-1. The RS-232 mouse adapter’s pinout.6-pin mini-DIN attaches toSwitch or cable from SwitchN/CRLSD (DCD)RDKDATTDSG
52MULTI-HEAD SERVSWITCH™A.3 Cabling Attached to the OPTIONS PortThe DB15 connector labeled “OPTIONS” on the back of the Multi-HeadServSwitch is a prop
53APPENDIX: Cable GuidelinesFigure A-2. The synchronization cable.Figure A-3. The firmware-upgrade cable KV6SER.DB9 female attaches to PCDB15 male att
54MULTI-HEAD SERVSWITCH™DISCLAIMERSWhile every precaution has been taken in the preparation of this manual, neitherthe manufacturer nor its authorized
NOTES
5NOM STATEMENTNORMAS OFICIALES MEXICANAS (NOM)ELECTRICAL SAFETY STATEMENTINSTRUCCIONES DE SEGURIDAD1. Todas las instrucciones de seguridad y operación
6MULTI-HEAD SERVSWITCH™12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarizacióndel equipo no sea eliminada.13. Los cables d
7TABLE OF CONTENTSContentsChapter Page1. Specifications .......
8MULTI-HEAD SERVSWITCH™Contents (continued)Chapter Page5. Operation .....................
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