
Automatic Call Distribution (ACD)
Mobile Twinning
Softphone
Automatic failover for disaster avoidance
Guaranteed quality
- IVR (interactive voice response)
- Configurable call routing
- Call conferencing
- Integrated 802.11n wireless access point
- 4-port Gigabit Ethernet switch
- Integrated wireless router on some models
- Key system mode
- Integrated employee hours tracking application
- Single number reach
- Call recording, voice replies to voice messages
- Smart CallConnectors call control software
- Monitoring of video surveillance cameras via
desk phone displays
- Optional video telephony
- Remote access via soft phone
Smart CallConnectors call control software integrated
with Windows Outlook, Internet Explorer etc.
- Point-to-point video calling
- Attendant console
- One-to-one and group paging
- Conferencing bridge
- Cisco Jabber IM client
- Cisco WebEx Connect cloud-based meeting service
- Cisco IP Communicator Windows-based soft phone
- Speech-enabled messaging
- Visual voice mail accessible from screen of IP
phone
Access voice mail or e-mail through built-in ViewMail for
Outlook or ViewMail for Notes player
- Virtualization software allows applications to
share servers
- Software-based attendant consoles
- Automatic call distributor
- IVR (interactive voice response)
With Cisco WebEx cloud- and Web-based online
meeting applications
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