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iCOMPEL Digital Signage User Guide (V9.2.3)
10. Troubleshooting
Your iCOMPEL requires little maintenance.
From time to time, Black Box Network Services may release software updates for your iCOMPEL. To make sure you keep
your iCOMPEL up to date, you can set it to receive and install those updates automatically (see Software Update for
more details).
The following topics provide more information about iCOMPEL maintenance and problem solving procedures:
Backing Up Your Player – Creating and restoring a backup of your media files and iCOMPEL settings.
Reboot System – Manually rebooting the iCOMPEL.
Support Snap Shot – Creating a collection of log and device data for support purposes.
Connection Troubleshooter – Following a sequence of tasks to track down and correct connection problems.
10.1 Support Snap Shot
If you have a problem with your iCOMPEL, your support representative may ask you to create a Support Snap Shot. A
support snap shot consists of a detailed collection of iCOMPEL logs and device setting data.
You can access the Support Snap Shot page from the Setup > Maintenance and Troubleshooting menu
Click the button and follow the on-screen instructions to create the support snap shot, if you are
asked to do so.
The Extras tab includes further diagnostic tools that you may be asked to use by the support representative to help
diagnose and resolve problems with your iCOMPEL.
10.2 Connection Troubleshooter
If you are having difficulties connecting to your iCOMPEL, work through the tasks in the following table:
Task
Comment
There must be network cables connecting the iCOMPEL
to your PC.
Use either a network cable connecting your PC to your LAN and one
connecting the iCOMPEL to the LAN, or a crossover cable connecting
your PC directly to the iCOMPEL. Make absolutely sure that you are
using a crossover cable.
If you are using a laptop. connect it to mains power.
If your laptop is running on battery power, and the battery is low, the
networking circuits may have been shut down. You may need to reboot
your laptop and the iCOMPEL.
If you are using a crossover cable, turn off any wireless
networking.
Your laptop may have a switch to turn wireless networking on and off.
Otherwise, look for an icon on your desktop or in your Control Panel
(for Windows PCs).
If you are using a crossover cable, your PC must not be
configured to work through a proxy.
In Internet Explorer, select Tools > Internet Options > Connections.
Click the button and clear the Use a proxy server for
your LAN box.
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- BL A C K B OX 1
- Statements 3
- NOM Statement 4
- Table of Contents 7
- Welcome to Black Box 11
- Digital Signage 11
- 1.1 Terms You Need to Know 12
- 1.2 Logging On 14
- 1.3 Using the Web Interface 15
- Creating Digital Signage 19
- 2. Creating Digital Signage 20
- 2.1 Using Schedules 20
- 2.1.1 Creating a Schedule 21
- 2.1.2 Schedule Entries 22
- 2.1.3 Overriding the Schedule 24
- 2.2 Using Layouts 25
- 2.2.1 Manage Layout Page 25
- 2.2.2 Adding a New Layout 26
- 2.2.3 Editing a Layout 26
- 2.2.4 Layout Properties 27
- 2.2.5 Interaction Properties 27
- 2.3 Using Zones 27
- 2.3.1 The Layout Editor 28
- 2.3.2 Editing a Zone 29
- Select Zone list 30
- Zone Properties dialog 30
- 2.4 Using Playlists 31
- – Delete an item 32
- Understanding Media 35
- 3. Understanding Media Types 36
- 3.1.1 Text 36
- Understanding Media Types 37
- 3.1.2 Newsfeeds 37
- 3.1.3 Clocks 38
- 3.1.4 Tables 38
- 3.1.5 RS-232 Outputs 40
- 3.1.6 QR Codes 40
- 3.2.1 Uploading Content Files 41
- ftp://192.168.0.254) 42
- 3.2.2 Video 43
- 3.2.3 Text Files 44
- 3.2.4 Images and Photos 44
- 3.2.5 Audio 45
- 3.2.6 Presentations 45
- 3.2.7 HTML Web Pages 46
- 3.2.8 Adobe Flash 47
- 3.2.9 Folder Play 47
- 3.3.1 TV 48
- 3.3.2 Radio 48
- 3.3.4 Multicast Video 49
- 3.3.3 Live Video 49
- 3.3.5 External Web Pages 50
- 3.4 Media Item Properties 51
- 3.4.1 Movie Properties 53
- 3.4.2 HTML Properties 53
- 3.4.3 Image Properties 54
- 3.4.4 Text Properties 55
- 3.4.5 Soundtrack Properties 56
- 3.4.6 Newsfeed Properties 56
- 3.4.7 Clock Properties 58
- 3.4.8 Folder Play Properties 59
- 3.4.10 Ad Hoc Properties 62
- 3.5 Playlist Commands 63
- 3.5.2 Change Layout Command 64
- 3.6 Colors 64
- 3.7 Fonts 65
- Enhancing Your displays 67
- 4. Enhancing Your displays 68
- 4.1.1 Automatic Captioning 68
- 4.2 Using Interactivity 71
- 4.2.3 Touch Screens 74
- 4.2.4 Click On Touch 75
- Ad Hoc Content 79
- 5. Ad Hoc Content 80
- button 82
- 5.2 Remote Keypad Control 83
- 5.3 Additional Ad Hoc 84
- 5.4 Ad Hoc from Center 86
- 5.5 Making Ad Hoc Changes 86
- 5.6 Managing Ad Hoc Items 86
- 5.8 Ad Hoc Pages 88
- 5.8.1 Managing Ad Hoc Pages 88
- 5.8.2 Editing Ad Hoc Pages 89
- 5.9 Ad Hoc Folder Play 90
- 5.10 Ad Hoc Media Folder 90
- 5.11 Changing Ad Hoc Content 91
- 5.12 Ad Hoc Theming 92
- Sharing Content Using 95
- Layout Packages 95
- 6.1 Layout Packages 96
- 6.2 Creating a Layout Package 96
- 6.4 Layout Package Conflicts 97
- Channels and Signage 99
- Networks 99
- Channels and Signage Networks 101
- 7.1 Channel Roles 101
- 7.2 Channel Content Servers 101
- 7.3 Publishing 102
- 7.3.2 Publishing a Channel 104
- 7.3.3 Multichannel Publishing 105
- 7.4 Subscribing 105
- 7.4.2 Updating Subscription 106
- 7.5 Channel Ad Hoc 107
- Player and System Status 109
- 8. Player and System Status 110
- 8.1 Player Status 110
- 8.2 System Status 110
- °C 24 Hours: 110
- °C 30 Days: 111
- Hardware: 111
- 8.3 Conditional Play Status 111
- 8.4 TV & Radio Status 112
- 8.5 Screen Snap Shot 112
- 9. Setup 116
- 9.1 Help and User Options 116
- 9.2 System Setup 117
- 9.2.1 Users 118
- 9.2.2 Date and Time 119
- 9.2.3 Network 120
- 9.2.4 TV & Radio 122
- 9.2.5 HTTP Proxy 124
- Unicast Listener 127
- Service Settings 127
- 9.2.10 Feature Keys 134
- 9.3 Player Setup 134
- 9.3.1 Audio 134
- 9.3.2 Screen 134
- 9.3.3 Players 136
- 9.3.4 RS-232 Outputs 137
- 9.3.5 Interactivity 139
- 9.3.6 International Settings 141
- 9.4 Backing Up Your Player 141
- 9.5 Software Update 142
- 9.6 Reboot System 144
- Troubleshooting 145
- 10. Troubleshooting 146
- 10.1 Support Snap Shot 146
- Technical Reference 149
- 11. Technical Reference 150
- 11.1 Energy Saving 150
- 11.4 Backup Contents 152
- Glossary 153
- 12. Glossary 154
- BLACK BOX 161
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